When trying to create a New Message in GroupMail, some Windows XP Users are reporting a Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated…. To resolve this please do the following : Close GroupMail. Go to the Start Menu, Run Command and type in the following [...]
When sending to your External Access Database Group if you get a message “Unable to determine size of Group” you should do the following : Create a Query in your Access database that returns the appropriate records/fields from the Access tables. In GroupMail when creating the Group use the SQL “Select * from Query”, this will [...]
A lot of customers are finding that their HTML Messages are not formatted correctly when received by recipients using Outlook 2007. All other versions of Outlook display the message perfectly. For general tips and suggestions on avoiding this problem with your HTML Messages you may find the following article very useful. http://www.sitepoint.com/blogs/2007/01/10/microsoft-breaks-html-email-rendering-in-outlook/
Just a quick heads up, here are some of the things we are working on at the minute, barring any major hiccups, most if not all should be completed by the end of July GroupMail Remote Control (Alpha) Fax Add-On (Beta) Autoresponder GroupMail Application Programming Interface (API) All Users installation option / specify GroupMail data [...]
To resolve this error, please highlight the Group in the main Groups listing that you are sending to. Right Click on the Group and choose Modify.  Under Database Connection, choose “Manage” and then “Modify” on the “Manage Database Connections” screen, change the “Cursor Type” to Dynamic.
This sounds like you have not setup an Identity to send from, under the Tools Menu in GroupMail, Account Manager. Please enter your User Details [Name, From Email Address etc.. under the User Information Tab here then under the Delivery Options Tab enter your ISP's SMTP Server details]. For step by step instructions on getting started [...]
If you wish to install GroupMail on your Windows Server 2003 machine please follow the instructions below. Microsoft Server 2003, Microsoft DEP stops GMMail.exe from running. (DEP stops potentially malicious code from being executed on your system.) Below are the instruction to add GroupMail to the allow list:  Close GroupMail and restart your PC. Go [...]
Once you have downloaded and installed the GroupMail Business Edition from our website, please open GroupMail. Go to the Help Menu, Enter Product Key. Here enter your GroupMail Business Edition Product Key details starting with GM2-.  Once you do this, it will then show you are running the GroupMail Business Edition.
Microsoft have changed the HTML component they used in Windows XP with a different version for Vista. Vista should have provided you with a link to download the latest version from the Microsoft site. If you did not get this option then you can download and install it directly from Microsoft by Clicking Here If [...]
