Archive for the ‘Support’ Category

We are Proud to Announce the New GroupMail Website

We’ve been working really hard over the past several months to improve the design and functionality of our GroupMail product page. So, without further ado…. Here is a quick tour of our new GroupMail Email Newsletter Software website 1. The new, Front Page of our GroupMail Website! 2. Review GroupMail Features and Technical Specifications on [...]

How to Integrate ACT! with GroupMail

This tutorial will show you how to connect a GroupMail Group directly to an ACT Database

GroupMail User Manual

You can add a printed and bound GroupMail User Manual (and CD) to your cart when placing your order. You can also download a .pdf version from the Additional Downloads section of our Customer Resources Area.

Group Mail – Ücretsiz sürüm – Hizli Baslangiç

Our customers are awesome! I just found this GroupMail video tutorial on YouTube in Turkish for setting up an account, creating groups and sending an email. Our company works hard to make group messaging easier for individuals in over 160 countries around the world. But our customers make our job so much easier by working [...]

Customer Service Tips from a Carnegie Deli Waiter

Last year, I introduced my wife and three daughters to lunch at the Carnegie Deli. Anyone who is someone has been there and the walls are plastered with autographed head shots of many famous people. But it was three simple words and a little attitude from our waiter that made our experience remarkable. Although he [...]

AOL SMTP (outgoing) Email Settings

I was working with a customer this morning who was having difficulty getting his email to send through the AOL mail server. Here are the correct SMTP (outgoing) email settings for AOL – SMTP Email Server Address: smtp.aol.com – SMTP Authentication: Yes, use your AOL screen name and password – SMTP (ougoing) Port Number: 587 [...]

Hey Chico! Your Website is in Spanish and I Don’t Speaka the Spanish!

I get calls from confused [English-speaking] customers from time to time, who think that our products and services were acquired by some Spanish, French or German company. While it is true that our email marketing software, GroupMail, is available to download in English, Spanish, French and German; we have not, in fact, been acquired by [...]

Use GroupMail’s Email Inspector for DNS or SMTP Email Address Verification

So, you have a large list of email addresses that you want to send a message to but you don’t want a large number of bounces to come back due to invalid or obsolete addresses potentially lurking on your list. If only there was a tool that would allow you to check the validity of [...]

How to Move or Copy Email Recipients to Another Group

GroupMail makes it easy to move or copy recipients from one group to another. Here’s how to do it. 1. Open GroupMail and click on the Groups button 2. Double-click the group you want to move or copy recipients from 3. Select the recipients you would like to move (CTRL + click for multiple select) [...]

Windows Error 0x00002AFB

A few customers approached us with a Windows Error OxOOOO2AFB appearing in GroupMail when they were trying to send a message. In all instances, this occurred on a Windows 7 computer. Our support team searched high and low for this error and eventually after checking the settings on a customer’s system, discovered that it was [...]