If you have ever lost data due to a computer crash, you will understand how important it is to backup your data periodically. The GroupMail Backup and Restore Add-on makes it easy to create a backup of your settings, groups, exclusion lists and messages. The Backup and Restore feature can be found in Tools/Add-ons For [...]

Excluding more than 6 Groups causes “The Group could not be opened as it no longer exists. – 2409″  This is a known issue that our Development Team are currently looking into, the workaround is to only exclude less than 6 Groups when adding the filters.

Sometimes, your database contains incomplete data. A subscriber may leave out their name or other data fields when signing up to receive your newsletter. This can pose problems when you are personalizing your email. For example, when you personalize the greeting in your message as follows Dear !*FIRSTNAME*! Each recipient will receive a personalized greeting [...]

Who is Tom O’Leary and why did he send me an email? How you identify yourself in your emails is an important ingredient in email marketing. Recipients should be able to quickly understand who is sending them an email. Some marketers believe that using your personal name risks causing recipients to feel suspicious, because they [...]

Many outgoing SMTP mail servers use Port 25 to relay messages to your recipients. Sometimes, however, Internet Service Providers (ISPs) block Port 25 or your domain mail server provider requests that you use an alternate SMTP Port to process your messages. Comcast, for example, uses either Port 465 or Port 587. Gmail uses the same [...]

All email lists and databases are not created equal. Sometimes, email lists and databases contain content and formatting that doesn’t support your email marketing or personalization efforts. Your email lists might contain name fields which combine first and last names, capitalization errors (i.e. ALL CAPS or incorrect location of capital letters) or date, time, number [...]

For various reasons, you may want to (or need to) export your email contacts from GroupMail’s internal database to use in other programs. Below are instructions for exporting groups from GroupMail, 1. Open GroupMail and click on the Groups menu. Here you will see a list of all your groups in GroupMail. 2. Highlight the [...]

Microsoft Excel is one of the most widely used applications to store email contacts. GroupMail makes it easy to import your email list from Excel to use for email marketing campaigns. Here are step-by-step instructions for importing an email list from Excel.

Most outgoing mail servers require that you use SMTP Authentication when configuring your email client. This information tells them that you are authorized to use their outgoing SMTP mail server. Authentication is usually in the form of an email address or user ID and a password associated with that ID. When you don’t have SMTP [...]

There are a number of different settings for connecting to Yahoo mail servers. AT&T customers use the Yahoo server, smtp.att.yahoo.com and the SMTP Port 465 w/SSL checked Yahoo Plus customers use the Yahoo server, plus.smtp.mail.yahoo.com and the SMTP Port 465 w/SSL checked. Regular Yahoo customers use the Yahoo server, smtp.mail.yahoo.com and the SMTP Port 25 [...]