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Tagged With: backup-contact


GroupMail v5.3.0.134 is now available to download

Posted by in Software Updates
GroupMail version v5.3.0.134 is now available to download from the GroupMail Customers Area. Release Notes: v5.3.0.134 March 14th, 2013 New: SMTP2GO Email Delivery Service now supported in Account Manager. Fixed: Account Manager Auto Mode displays correct email address on retry. Fixed: Account Manager tab sequence corrected. Fixed: Cursor no longer disappears while tabbing within Account [...more]

Step-by-Step Guide For Email Setup and Delivery

Posted by in Getting Started with GroupMail
This article will take you step-by-step through the email setup to delivery of your GroupMail mass email software.  Ready? 1. First, let’s create a sender identity and tell GroupMail what mail server to use for sending. 2. Next, let’s create a group to add recipients to. 3. Now, let’s import some email addresses from a list [...more]

Will Installing a GroupMail Upgrade overwrite my Data ?

Posted by in Getting Started with GroupMail
No, your GroupMail Data is perfectly safe !. Your GroupMail Data will remain unchanged and available for use in your updated Version of GroupMail. GroupMail Customers can Download the latest Version of GroupMail from the Customer Area on our Website. Remember its always a good idea to take regular Backup’s of your GroupMail. As always, if [...more]

Group Email in Outlook

Posted by in Sending Email
Sending group email in outlook is simple with GroupMail. Microsoft Outlook and Group Email Microsoft’s own email client Outlook, provides you with the ability to create a contact Group (Outlook 2010) or a distribution list within your address book. This allows you to send a group email in Outlook to a contact group, which goes [...more]

A Free Bulk Email Solution

Posted by in Sending Email
Marketing by email can be an effective way for small businesses to reach a large number of new and existing customers with very little effort. Perhaps you’re a nursery that needs to send out a monthly newsletter to parents, an online clothing business that’s offering a 10% discount to its customers, or a community group [...more]

How to send Birthday Wishes from GroupMail.

Posted by in Managing Email Lists
Can I send Birthday Wishes from GroupMail ? Yes, you certainly can!  All you need to do is enter the recipients Birthday, then our GroupMail Autoresponder will do the rest.  Let’s step through an example. When creating your GroupMail Group, remember to add a “Date Field” to store the recipients Birthday. This will allow you to enter [...more]

GroupMail v5.3.0.136 is now available to download

Posted by in Software Updates
GroupMail version v5.3.0.136 is now available to download from the GroupMail Customers Area. Release Notes: v5.3.0.136 May 8th, 2013 New: Revised Delivery Console algorithm for improved management of system resources. New: Reliability improvements, particularly for high volume, high connection campaigns. New: Improved delivery of very large messages and/or attachments. New: Enhanced queue governor in support [...more]

How to Choose Email Marketing Software

Posted by in Email Marketing
Email marketing is one of the most effective means of keeping your current customers updated with your latest products and services. It can also be an efficient way of expanding your business and reaching new customers. Yet with so many different bulk email solutions on the market, how do you choose the right solution for [...more]

Where do I enter our GroupMail Registration Key

Posted by in Getting Started with GroupMail
I’ve just purchased GroupMail, where do I enter my Product Key ? Once you download and install the GroupMail Personal Edition or GroupMail Business Edition. Launch GroupMail, go the Help Menu, Enter Product Key. When entering your “Name” and “Product Key“ ensure that you enter them exactly as they appear on your Order Confirmation. Ensure you have [...more]

Throttle the number of messages to send per hour

Posted by in Email Settings
Can Throttle the number of messages to send per hour ? Yes! Many mail servers limit the number of messages that you can send per connection or per hour.  You can easily set GroupMail to stay within these limitations. In GroupMail, go to the Tools Menu, Account Manager. Modify your existing Account or create a [...more]

Can I use Subscriber with my MS Exchange Server ?

Posted by in Managing Email Lists
I have an Microsoft Exchange Server, can I use Subscriber ? Our Subscriber Add-On is configured to work with POP3 Mail Servers only.  Microsoft Exchange Server defaults to Imap Accounts. You can however ‘Enable POP3 Access’ on the Exchange Mail Server which will allow you to use our Subscriber Add-On to process these Accounts.  Your [...more]

GroupMail v5.3.0.135 is now available to download

Posted by in Software Updates
GroupMail version v5.3.0.135 is now available to download from the GroupMail Customers Area. Release Notes: v5.3.0.135 April 22nd, 2013 New: Bookmark facility including bookmark management and hyper-linking. Fixed: Tracking, refreshing campaign retains list item position. Fixed: Tracking, remembers last inserted campaign (rather than last accessed). Fixed: New campaigns should default to HTML type. Fixed: Creating new [...more]

Add Bookmarks to your GroupMail Newsletter

Posted by in HTML Email
Sometimes there is a need to have a newsletter that is quite long and requires the recipient to scroll up and down through your message to read all the content.  This can be a bit of a pain so we’ve added a new feature to GroupMail (from Version 5.3.135 onwards) that will allow you to [...more]

What are simultaneous Delivery Connections

Posted by in Getting Started with GroupMail
What do you mean by simultaneous Delivery Connections ? Not all SMTP Servers are created equal or work the same. Some SMTP Servers allow you to send high volumes of messages at very fast rates. Other SMTP Servers limit the number of messages that you can send each hour or the rate at which you can [...more]

Recipients in my Exclusion List continue to get Emails, Why ?

Posted by in Managing Email Lists
Why are some recipients in my Exclusion List still getting Emails ? If you add a recipient to the Exclusion List. Exclude the recipient from the Group you are sending to (or All Groups). Then this recipient will be excluded from all future mailing. To examine this, take note of a recipient that is on the Exclusion List. Go to [...more]

My Mailto: Opt-Out Link does not populate a Subject in Gmail, Why ?

Posted by in Managing Email Lists
Gmail does not understand the word “Subject” when it has an uppercase letter “S” it would seem.  If you modify your mailto link to use the word “subject” rather than “Subject” then Gmail will populate the Subject line correctly. Remember, you can use our ”Mailto: Link Builder” in GroupMail to create your Opt-Out Mailto Link for you [...more]

GroupMail Priority Support

Posted by in News and Insights
Benefits of using our Priority Support Service With Priority Support you will receive a special email address to send your request. It will be responded to first, so you don’t need to wait your turn. Our Technical Support Person will work with you until your issue is completely solved. We also provide remote access support [...more]

How to Process Opt-Out Requests in GroupMail (Subscriber Add-On)

Posted by in Managing Email Lists
How to manage your Opt-Out Requests using our GroupMail Subscriber Add-On. After Sending out a Bulk Email which includes an Opt-Out Link you may receive back some Opt-Out Request Messages that our Subscriber Add-On can automatically manage for you. To Configure your Subscriber Add-On, the first thing you need to do is create a Pop3 Account by clicking on Pop3 [...more]

I’ve lost my GroupMail Product Key, what can I do ?

Posted by in Tips and tricks
Your GroupMail Product Key is available on the Customer Section of our Website once you Log-On. Note: If you can’t remember your Log-On Details, you can easily  retrieve them from our Customer Login page (using the same email address as provided on your Order ). Your Log-On Details will be sent via email. If your still having problems, don’t hesitate to contact the GroupMail [...more]

How can I Send a Single GroupMail Email to myself ?

Posted by in HTML Email
When my Email Message is ready to go.  How can I Send a single GroupMail email to myself? Once you have completed your GroupMail Message, it’s always a good idea to send one to yourself just to make sure you are a 100% satisfied with how it displays. To Send a Single Message, on the GroupMail [...more]

Where are my GroupMail Templates ?

Posted by in HTML Email
“I’ve installed the latest Version of GroupMail and can’t see all my GroupMail Templates, Why ?” Here are a couple of things you can check : 1. During the Installation process, did you check on the Templates to install ? If you are unsure you can re-run the GroupMail Installation again and ensure that the Templates are [...more]

How to Move Your GroupMail Files from a Windows 7 Machine to a Windows 8 Machine

Posted by in Getting Started with GroupMail
1. Firstly, Install the latest Version of GroupMail on your New Windows 8 PC. You can download and install the latest version of GroupMail from the GroupMail Customer Area so you are running the latest version on both computers. 2. Close GroupMail on both machines. 3. Using Windows Explorer, click on Organize –> Folder and Search [...more]

SMTP2GO Email Settings

Posted by in Email Settings
If you need to sign up to a Bulk Email Friendly Server for sending your GroupMail Messages, we would highly recommend using SMTP2GO who provide a very reliable Service for sending Bulk Emails.. They even offer a 20% Discount to GroupMail Customers, so sign up quick ! Once you have a SMTP2GO Account, you can configure GroupMail [...more]

You must include at least one Date Field within the Group

Posted by in Email Error Codes
This message can appear when trying to Create a New Local GroupMail Group. Solution for “You must include at least one Date Field within the Group” On the Group Structure Field, there are two mandatory Fields. Email and a Date Field with the Type Set to ‘Date’. All other Fields such as First Name, Last [...more]

GroupMail Supports Microsoft Office 365

Posted by in Email Settings
If you use Microsoft Office 365 you can configure GroupMail with the Microsoft Office 365 email settings to send your newsletters and other group emails through the Microsoft Office 365 Outgoing Mail Server. When configuring your GroupMail Sender Account  These are the details you will require. SMTP Server: pod51013.outlook.com     {Note: this maybe different depending on your location, please contact Microsoft [...more]

View GroupMetrics Tracking Report within GroupMail

Posted by in Email Tracking
You can now Launch and View your GroupMetrics Tracking Report from within GroupMail. Assuming that you have added GroupMetrics Tracking to your GroupMail Message. To View the Tracking Report, in GroupMail go to : Messages, Sent Messages.  From here either Right Click on your Sent Message and choose Tracking Report or select Tracking Report from the left [...more]

GroupMail v5.3.0.133 is released and now available to download

Posted by in Software Updates
Release Notes: v5.3.0.133 February 26th, 2013 New: GroupMetrics tracking reports can now be launched directly within GroupMail. New: Support for automatic Plain-text URL tracking within GroupMail. (This new feature intelligently parses your plain text message, looking for suitable links to track without including message content that isn’t part of a valid url or hyperlink.) Fixed: [...more]

How to Send GroupMail Messages Faster ?

Posted by in Sending Email, Tips and tricks
Customers often ask us for Tips to Improve Sending Speeds. There are many factors which will impact your sending speed. Here are some useful Tips to increase Sending Speeds : Message Size : Using Remote Images will reduce your message size. Upload File Attachments to a public website and add a Link to them instead. The general rule is, the smaller [...more]

Can I embed a Video in my GroupMail Message ?

Posted by in HTML Email
Short Answer : No ! Long Answer : Unfortunately Email clients are not able to view full web pages like a web browser can and currently the only Email client that can view an imbedded video is Mac Mail. This is a flaw in Email clients such as Microsoft Outlook, Thunderbird, Eudora and other Email [...more]

How to Send Bulk Emails using Gmail and GroupMail

Posted by in Email Marketing
How to Send Bulk Emails using Gmail Our GroupMail newsletter software is a great way to connect your Gmail account and send bulk emails using Gmail. In addition, you can export your Gmail contacts and import to GroupMail in an instant. You can then use the mail merge feature of GroupMail to send personalized messages [...more]

Maximizing Open and Click-Thru Rates

Posted by in Email Marketing
Tips that can help you to maximize your Open and Click Through Rates. 1. Open Rate : In order for your email campaign to be successful it is essential that people open and read your email newsletter. Online publishing is very similar to traditional publishing. When you buy a daily newspaper, you probably don’t read everything. [...more]

Name Splitting using the GroupMail Tweaker Add-On

Posted by in Managing Email Lists
Can I Split my Recipients FullName Field into two fields, First Name and Last Name ? Yes.. You can do this using the GroupMail Tweaker Add-On which allows you modify the Recipients Details. To Launch Tweaker go to the Tools Menu, Add-Ons, Tweaker. Another option to Launch Tweaker is to select it from the Toolbar [...more]

Schedule Subscriber to Process Automatically

Posted by in Managing Email Lists
Can I Schedule the Subscriber Add-On to Process ? Yes ! you certainly can… Providing you have Configured your GroupMail Subscriber Add-On to Process your Opt-Out Requests and Bounce Back Undeliverable Messages. You can Schedule the Subscriber Add-On to run at regular intervals automatically. Go to GroupMail, Scheduler. Select “Schedule New Event“. Select “Process Email [...more]

Choosing your GroupMail Delivery Option

Posted by in Getting Started with GroupMail
…What are the Delivery Options in GroupMail ?   … GroupMail has four Delivery Options that you can choose from. Standard Delivery This sends the messages through your ISP’s or corporate SMTP Email Server  and it is typically the option we would recommend to most users. This is generally the more acceptable method of sending as many [...more]

Email Marketing Software vs Service

Posted by in Email Marketing
A question we get asked a lot here is, “why would a customer choose email marketing software (such as GroupMail) over an email marketing service provider”. We believe there are a number of advantages (granted we might be a tiny bit biased here). 1. Privacy. All of your data is kept on your PC, therefore [...more]

How to change the GroupMail Dictionary

Posted by in Getting Started with GroupMail
Steps to change the GroupMail Dictionary from English Solution : To change the Dictionary, in GroupMail, go to the Tools Menu, Message Related Options. Click on the Spell Checker Tab. Under “Available Spell Checker Dictionaries“, select the Language Dictionary you want to use here from the drop down list and press Ok. The next time [...more]

Setup has Detected GroupMail is Currently Running

Posted by in Getting Started with GroupMail
I am trying to Install the upgrade for my GroupMail, but it tells me it is running and to shut it down. However, it is NOT running. What can I do ? Solution : 1. Please go to your Task Manager (Ctrl, Alt, Del Buttons). 2. Then go to the Processes Tab. 3. Sort all Processes by [...more]

GroupMail v5.3.0.132 is now available to download

Posted by in Software Updates
Release Notes: v5.3.0.132 January 22nd, 2013 New: GroupMail scheduled backup facility (Business Edition & Marketing Pack). New: 5 HTML Email Templates added to “Variety Pack”(3 In GroupMail Personal Edition). Fixed: Backup no longer crashes accessing a removable device with no media inserted. Fixed: Main app no longer crashes modifying a scheduled event repeating under 15 [...more]

How to Schedule regular Backup’s with GroupMail

Posted by in Managing Email Lists, Tips and tricks
Can I Schedule a Backup to run in GroupMail ? Yes! you certainly can… In GroupMail select Scheduler along the top of your screen. Click on ‘Schedule New Event’. Select ‘Schedule a Backup” and press Next. Here you need to select the items you wish to Backup. Press Next once you have made your selection. By pressing [...more]

How to add a Reply-To Email Address in GroupMail

Posted by in Getting Started with GroupMail
How can I configure a Reply To Email Address in GroupMail ? – I don’t want recipients replying to my From Email Address In GroupMail, please go to the Tools Menu, Account Manager. Select the Account you are sending from and press Modify. Then Under the User Information Tab Specify the Email Address that you [...more]

GroupMail Supports Microsoft Access 64bit 2007/2010 Database Connections

Posted by in Managing Email Lists
If you have a 64bit version of Microsoft Office 2007 or 2010 installed on your PC and you want to connect a GroupMail Group to an Access Database that uses the .accdb extension then you need to install the 32bit version of the Microsoft Access ODBC drivers as explained in the steps below. 1) Download [...more]

How to Send Email in Chinese from GroupMail

Posted by in Language
“…Can I send my email newsletter in Chinese ? When I send an email in Chinese to my mailing list, the Chinese characters do not display correctly. When the email is received, the content is displayed as ???? instead.” There are two simple things that you must do to successfully send email newsletters in Chinese. 1. First, [...more]

How to Move Your GroupMail Files from Windows XP to Windows 8

Posted by in Getting Started with GroupMail
“I just upgraded my computer and need to move GroupMail from my old Windows XP computer to my new computer running Windows 8. Is there an easy way to move all of my existing GroupMail groups, messages and settings from XP to Windows 8?” Yes! The file path for your GroupMail folders and data is [...more]

Enable \ Disable the Spell Checker in GroupMail

Posted by in HTML Email
How can I Enable \ Disable the Spell Checker in GroupMail ? Within GroupMail, go to the Tools Menu, Message Related Options and click on the Spell Checker Tab. To Enable the Spell Check check on the Option “Check before Sending“. To Disable the Spell Check uncheck the Option ”Check before Sending“. Note that you can [...more]

Looking for an Email Template? Try ThemeForest Templates

Posted by in Email Templates
Do you need a good Email Marketing Template ? Customers contact us all the time looking for new Templates. While we ship a large number of Templates already with GroupMail, you may find that there are none that quite match what you had in mind for your Newsletter Message. A great place to find a Template [...more]

GroupMail v5.3.0.131 is now available to download

Posted by in Software Updates
GroupMail version v5.3.0.131 is now available to download from the GroupMail Customers Area. Release Notes: v5.3.0.131 December 4th, 2012 New: 5 Festive HTML Email Templates added to the “Holidays & Special Occasions” category. Update: Online customer support utility now supports non-English locales. Fixed: Message editor handles duplicate custom attachments correctly. Fixed: Issue with Custom Attachment [...more]

Christmas Email Templates

Posted by in Email Templates
If you’re looking to send an email newsletter campaign prior to Christmas, we’ve just added five beautiful Christmas Email Templates to GroupMail. The templates have been tested across all major email clients and can be updated as you wish. You can add your own logo, images, fonts and colours. GroupMail customers can login to the [...more]

When your Mail Server has a daily sending limit

Posted by in Getting Started with GroupMail, Tips and tricks
My Mail Server has a daily sending limit, what can I do ? Your all set to send your mailing and you discover that your mail server has a limit to the number of messages you can send per day, what can you do ?… One suggestion is to sign up with a bulk email [...more]

Sending from GroupMail via Microsoft Exchange Server 2010

Posted by in Getting Started with GroupMail, Tips and tricks
In order to send messages from GroupMail through your Microsoft Exchange Mail Server, the Exchange Server needs to be configured to Relay (your IT Person can do this for you). Here are some useful steps to follow : http://exchangeserverpro.com/how-to-configure-a-relay-connector-for-exchange-server-2010 Also add “Exchange Users” to the “Permission Group“. Now you should be able to configure your [...more]

7 New HTML Email Templates Available in GroupMail v5.3.130

Posted by in Email Templates
The new GroupMail update v5.3.130 adds 7 new HTML email newsletter templates to “Basic Letter Styles” category. These email templates focus on minimalist design, for those who want their newsletters to stand out for the content rather than the design. Visit our GroupMail software updates page for more information about GroupMail release v5.3.130

The Group could not be opened as it no longer exists – 2409

Posted by in Email Error Codes
When you send a Message, on the Prepare to Send Screen, Set Exclusion Options “Block All Recipients found in these selected Groups” if you select more than six Groups to Exclude it will return this error. Solution for ‘The Group could not be opened as it no longer exists – 2409′ The workaround for this is [...more]

GroupMail v5.3.0.130 is now available to download

Posted by in Software Updates
GroupMail version v5.3.0.130 is now available to download from the GroupMail Customers Area. Release Notes: v5.3.0.130 November 13th, 2012 New: 7 HTML Email Templates added to “Basic Letter Styles” category. New: Additional utility features to facilitate online customer support. Fixed: Attachments work even for locked/open documents. Update: Improved delivery console logging of attachments. Fixed: Outlook [...more]

What are the Minimum Requirements

Posted by in Getting Started with GroupMail
What are the Minimum Requirements to run GroupMail ? This is what we recommend : Operating System: Microsoft® Windows® 8, Microsoft® Windows® 7, Windows Vista® (All Editions), XP (All Editions), 2000, NT4 (SP5+) and ME Processor: Pentium (recommended – Pentium 2 or better). Memory: 2GB of RAM HD Free Space: 100mb+ However, if sending a lot of messages, [...more]

Amazon SES Email Settings

Posted by in Email Settings
Amazon Simple Email Service (Amazon SES) is an easy-to-use, cost-effective email solution for applications. If you don’t have an Amazon SES account yet then you can follow the steps here to get started: http://docs.amazonwebservices.com/ses/latest/GettingStartedGuide/Welcome.html Once you have your Amazon SES account you can then enter your new Mail Server details to GroupMail and start sending [...more]

Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx

Posted by in Email Error Codes
Trying to create a New Message in GroupMail returns Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx. Your version of ThinkHTMLEditor.ocx may be outdated. Solution for ‘Run-time Error 372: Failed to load control ‘HTMLEditorComponent’ from ‘ThinkHTMLEditor.ocx’ 1. Close GroupMail. 2. Go to the Start Menu, Run Command and type in the following command [...more]

Create a Newsletter

Posted by in Email Marketing
Create a newsletter – if you need to create a newsletter and are unsure where to start, this short article explains briefly what you need. Wikipedia describes a newsletter as “a regularly distributed publication generally about one main topic that is of interest to its subscribers”. Email newsletters are a great way to engage with [...more]

GroupMail v5.3.0.129 is now available to download – Windows 8 ready

Posted by in Software Updates
GroupMail version v5.3.0.129 is now available to download from the GroupMail Customers Area. We started preparing for Windows 8 early to ensure GroupMail is fully compatible from day one (Windows 8 will be released on Oct 26th, 2012). So if you’re planning on upgrading to Windows 8, download this latest version of GroupMail and ensure [...more]

Need to Update my Log-On Account Details

Posted by in Tips and tricks
How can I update my Account Details on the Customer Area of the Website ? Firstly, you need to log-on to the Customer Area on our Website. Enter your Email and Password then press the Login Button. Click on your Licence Name beside ”Account Details“. You can now Update any of the details on this screen and [...more]

How to Move Your GroupMail Files from one Windows 7 machine to another Windows 7 machine

Posted by in Getting Started with GroupMail
“I got a new Windows 7 Machine.  Can I move my GroupMail Data from my Old Machine running Windows 7 to my New Machine also running Windows 7 ?” Yes !.. of course you can. 1. Firstly, Install the latest Version of GroupMail on your New Windows 7 PC. You can download and install the [...more]

How to Export Groups to different File Types

Posted by in Managing Email Lists
 ”How to Export Groups to different File Types ?” For example you might wish to Export to a CSV File Type or perhaps you may wish to Export to an Excel File Type etc.. Regardless of the File Type, you can easily do this in GroupMail. To Export your Group, in GroupMail go to the [...more]

Where is my GroupMail Data Stored ?

Posted by in Getting Started with GroupMail
Customers often ask “Where is my GroupMail Data Stored ?” The answer is that your GroupMail Data is always stored under your Windows User Account Folder. On a Windows XP Machine the path is : C:\Documents and Settings\Your Windows User Account Folder \Local Settings\Application Data\Infacta\GroupMail On a Windows 7 Machine the path is : C:\Users\Your [...more]

How to Link to an Excel File

Posted by in Managing Email Lists
Can I create a Dynamic Link from GroupMail to my Excel File ? Yes!, you certainly can by creating a Database Connection to the Excel File in GroupMail. This is an Example of a Excel File that you can link to : Let us assume that we want to link to a Microsoft Excel file [...more]

GroupMail Free – Disable the GroupMail Branded Footer

Posted by in Email Settings, HTML Email
How can I disable the GroupMail Free Branded Footer ? With the Introduction of GroupMail Free [Version 5.3.128] it is now possible to send 500 messages at a time using GroupMail Free (previously the limit was just 100 messages). These messages include a GroupMail Branded Footer, like in the image below when received by your recipients. [...more]

How to Import HTML Documents and Save As GroupMail Templates

Posted by in HTML Email
“I  have an HTML document on my computer that I would like to use as a newsletter template in GroupMail.  Can I import my own HTML design and save it as a GroupMail template to send to my mailing list?” Yes, you can easily import HTML documents into GroupMail and save them as user-generated templates. How to import [...more]

Cannot Create a New Message in GroupMail

Posted by in Email Error Codes
“I downloaded the latest version of GroupMail and everything installed fine, except that when I try to open the GroupMail Message Editor to create a new message, nothing happens. What should I do?” 1. The first thing that we recommend is to reinstall the software, just to ensure that it installed properly. If the GroupMail [...more]

How to Link GroupMail to your Outlook Address Book

Posted by in Managing Email Lists
“I use Microsoft Outlook to manage my email list. Can I link GroupMail to my Outlook Address Book or do I have to export my Outlook contacts as a .csv file to import into GroupMail?” Yes. GroupMail Business Edition customers can link a GroupMail group to an Outlook Address Book. The benefit of doing this [...more]

GroupMail Business Edition Upgrade Installation Problems

Posted by in Software Updates
“Hi, I just upgraded from the GroupMail Personal Edition to the Business Edition and installed the upgrade. But my old Personal Edition keeps opening. What am I doing wrong?” – Tony, a confused GroupMail customer “Man, I think you broke it. Just kidding. Sounds like the upgrade didn’t automatically overwrite your existing Personal Edition. Just [...more]

How to Add an Unsubscribe or Opt-Out Link

Posted by in Managing Email Lists
“How do I add an unsubscribe link in my email newsletter so my subscribers can opt-out from my mailing list?” Making it easy for your subscribers to opt-out of your mailing list will prevent recipient frustration and subsequent spam reports. When you think about it, there is no good reason to keep someone on your [...more]

Delete Group Error: MoveFirst failed — 2

Posted by in Email Error Codes
The MoveFirst Failed – 2 error normally appears when you are trying to delete a group or import a group of recipients. Solution for Delete Group Error: MoveFirst failed. — 2 1. Close GroupMail 2. Using Windows Explorer go to the C:\Program Files\GroupMail 5 folder and locate the file GMGroupUtil.exe 3. Double-click GMGroupUtil.exe to run [...more]

How to Add a Signature to an Email

Posted by in HTML Email
“How do I add a signature to my group emails?” 1. To create a Signature in GroupMail, go to the Tools menu, and select Signature Manager 2. On the Signature Manager screen, click the New button to create a new signature. If you already have signatures created, you can also modify and remove them from here. 3. To create [...more]

How to Add a Hyperlink to an Email

Posted by in HTML Email
“…Can I add a Hyperlink to my group email?”   Yes, you can! If you want your recipients to click on some text that will bring them to your website or any other place on the Internet, you can insert a hyperlink. How to Add a Hyperlink to an Email 1. In your message, type [...more]

Edit sent message error: Path not found – 76 :: GroupMailMain

Posted by in Email Error Codes
“…Recently, I moved all of my GroupMail data from one computer to another. Now, I get an “Edit Sent Message Error: Path Not Found – 76 :: GroupMailMain” What should I do?..” Solution for Edit Sent Message Error: Path Not Found – 76 :: GroupMailMain 1. Close GroupMail 2. Go to C:\Program Files\GroupMail 5 3. [...more]

Sent Messages All Show “Message Not Found”

Posted by in Email Error Codes
“…After moving my GroupMail data to another computer, all of my sent messages show ‘Message Not Found’. What should I do?..” Solution for “Message Not Found” Error 1. Close GroupMail 2. Go to C:\Program Files\GroupMail 5 3. Locate a file called GMToolbox.exe and double-click it 4. Go to the Messages Tab and press the Fix Paths [...more]

Updating Recipient Details in All Groups

Posted by in Managing Email Lists
“Is there any easy way to update recipient details in all of my email groups at the same time?” Yes! If you want to update recipient details in all your groups at the same time, you can follow these simple steps. 1. On the Groups screen, open any group. 2. Then, click on the Search button. 3. [...more]

Error 457 – This Key is Already Associated with an Element of this Collection

Posted by in Email Error Codes
Email Error Code Error ’457 – This Key is Already Associated with an Element of this Collection’ This error often appears if you install GroupMail Version 5.3.0116 in Spanish or any other language except English. Sometimes, it appears when you go through the process of creating a new group — When you go to Groups, [...more]

Free Email Newsletter and Marketing Software and Services

Posted by in Email Marketing
GroupMail began its life as shareware back in the late 1990s. As a company, we thought that continuing to provide a Free Edition of our award-winning group email software was the right thing to do. Why? Well, there are many people who might benefit from the basic elements of our software but wouldn’t use it [...more]

GroupMail Email Newsletter Software FAQs

Posted by in Getting Started with GroupMail
Here are some questions about our GroupMail mass email software that we get asked enough to warrant inclusion on an FAQ page. 1. How do I purchase GroupMail? You can purchase GroupMail right here! 2. Is there a demo version of GroupMail that I can try before I buy? Yes. You can download the GroupMail Free [...more]

GroupMail Email Software Help and Support Resources

Posted by in Getting Started with GroupMail
There is a learning curve with any new software. GroupMail is no exception, even though we have made every effort to make it as intuitive and easy-to-use as possible. Having easy access to software support resources is helpful. 9 ways to find help and support for GroupMail 1. Login to the Customers Area and download the [...more]

Email Send Limits and Options

Posted by in Sending Email
Does your ISP limit the number of emails you can send each day? Of course they do! Every outgoing SMTP mail server is guided by a provider’s email policy which includes hourly and/or daily email send limits. This policy will ultimately determine how many emails you can send each day. You can find a list [...more]

Email Templates for Real Estate Newsletters and Marketing

Posted by in Email Templates
Real Estate Agents around the world use GroupMail email newsletter and marketing software to keep their clients informed about the wonderful properties they have listed in their area. At GroupMail, we understand how busy our realtor clients are each day. The last thing they have time to do is to sit down and design an [...more]

How to Send Email in Russian from GroupMail

Posted by in Language, Sending Email
“…Can I send my email newsletter in Russian? When I send an email in Russian to my mailing list, the Russian characters do not display correctly. When the email is received, the content is displayed as ???? instead.” Yes. But there are two simple things that you must do to successfully send email newsletters in Russian. 1.  First, [...more]

How to Send Email in Hebrew from GroupMail

Posted by in Language, Sending Email
“…Can I send my email newsletter in Hebrew? When I send an email in Hebrew to my mailing list, the Hebrew characters do not display correctly. When the email is received, the content is displayed as ???? instead.” There are two simple things that you must do to successfully send email newsletters in Hebrew. 1. First, [...more]

How to Send Email with Foreign Language Accents and Characters

Posted by in Language, Sending Email
“I have a mailing list that has all French customers. Can I send my email newsletter in French to that mailing list? I tried to send a message written in French to my test group, but the French accents and special characters did not display correctly when received.” There are two simple things that you [...more]

Installation Error: Another Instance of GroupMail is Already Running

Posted by in Email Error Codes
“…I am trying to install the latest version of GroupMail but keep getting an error during installation that says that ‘another instance of GroupMail is running’ and asks me to close it before continuing. I definitely closed GroupMail and have checked to make sure it is not open…” Sometimes, elements of a software program remain [...more]

New Holiday, Nature, Art and Newsletter Email Templates in GroupMail

Posted by in Email Templates
Here are some examples of holiday, nature, art and newsletter email templates recently added to the GroupMail email template library. Nine new HTML email templates were added in the latest GroupMail release v5.3.0.123 alone, and there are now 92 email templates available in the GroupMail Business Edition. Below, you will see some examples of Halloween email templates, [...more]

GroupMail v5.3.0.123 is now available to download

Posted by in Software Updates
GroupMail version 5.3.0.123 includes 9 new HTML Email Templates and a major update to resolve issues with the stability of GroupMail for some users on Windows 7 systems. New GroupMail Email Newsletter Templates Under the GroupMail Holidays & Special Occasions email template collection we’ve added some great new patriotic email templates for Labor Day. …and some really spooky Halloween email [...more]

How to Create a Custom Mailto: Link with GroupMail’s Link Builder

Posted by in HTML Email
“How can I create a custom mailto: link in my newsletter so the subject line and email addresses of an email are pre-populated for my recipients when they click on it?” GroupMail email newsletter and marketing software includes a Mailto: Link Builder Add-On allows you to create a highly customized mailto: link for your email newsletters [...more]

GroupMail License Activation Error Fix

Posted by in Email Error Codes, Getting Started with GroupMail
“I was trying to activate my GroupMail email newsletter and marketing software license during installation and an Activation Error: Internet Connection Error: Name Not Resolved window appeared. I am sure that I entered the Product Key for my license correctly. What should I do?” Normally, when you are installing GroupMail and click the Activate Now [...more]

4th of July (Independence Day) HTML Email Templates

Posted by in Email Templates
Don’t forget to use your GroupMail 4th of July (Independence Day) HTML email templates when sending your email newsletter and marketing campaigns this time of year. More information and instructions for using GroupMail HTML email templates. Send more, faster, better with GroupMail mailing list software

Email Sending Limits for ISP, Web Hosting and Free Email Providers

Posted by in Sending Email
Not all outgoing SMTP mail servers were created equal, and how much email you can send each hour  or each day will be determined by the particular outgoing SMTP mail server that you use to relay your messages. Each ISP, web hosting, and free email provider establishes its own email sending policy which outlines specifically [...more]

The GroupMail Customers Area is not in English

Posted by in Tips and tricks
Because GroupMail email newsletter and marketing software is used in over 160 countries and available to install in English, Spanish, French and German; the GroupMail Customers Area is available in multiple languages to support customers around the world. Normally, when you login to the Customers Area, the website detects the correct language to display based on the [...more]

=?windows-1252?Q?email subject??= What Happened to My Subject Line?

Posted by in Email Error Codes
“I sent my email newsletter out today and it arrived with a garbled subject line that included “=?windows-1252?Q?email subject??=” in front of my subject with underscores_between_words. What happend to my Subject line?” Sometimes, when you include certain punctuation, such as a question mark (?) or an apostrophe (‘) in the Subject line content of your email, [...more]

DEP (Data Execution Prevention) for XP SP2 Causing Software to Crash

Posted by in Microsoft Windows
If you have recently installed GroupMail or other new software on a Windows XP SP2 computer, and find that it crashes or fails to launch; it could be related to Windows DEP (Data Execution Prevention) for XP SP2. Thankfully, we have not had too many people contact us about GroupMail free email newsletter and marketing [...more]

How to Add Duplicate Email Addresses to an Email List

Posted by in Managing Email Lists
“Is it possible to add duplicate email addresses to my email list?” Yes, when creating a new email group, you have the option to Allow Duplicates. [Please Note: You can only do this at the time the group is being created and not after it has been created]. To allow duplicate email addresses to be [...more]

How to Purge Duplicate Email Addresses from Groups

Posted by in Managing Email Lists
“Is there a way to purge duplicate email addresses between groups ?” Yes ! You can Purge (or Merge) your email groups against one another using the Merge or Purge feature. The GroupMail Purge feature allows you to remove duplicate e-mail addresses from groups. [For example, if you have duplicate e-mail addresses in a Marketing [...more]

ANSMTP Trial Version or SSL/TLS Plus Expired

Posted by in Email Error Codes
Send Message Error Code ANSMTP Trial Version or SSL/TLS Plus Expired! Solution for ANSMTP Trial Version or SSL/TLS Plus Expired! Error 1. Close GroupMail and the Delivery Console by clicking CTRL+ALT+DEL and ending all tasks for GroupMail and the Delivery Console in Windows Task Manager. 2. Then, for XP computers, in Windows Explorer go to [...more]

Common Email Error Codes

Posted by in Email Error Codes
Below, you can find links to the [descriptions for] and [solutions to] some common email error codes that you might encounter when sending email from GroupMail or other group email software or email service providers. Object Variable or With Block Variable Not Set – 91 Code 2: Error Connecting with Server. If you have a [...more]

Server says: 421 4.7.1: Sender address rejected: Account disabled

Posted by in Email Error Codes
SMTP Error Code Server says: 421 4.7.1 : Sender address rejected: Account disabled Solution for Server says: 421 4.7.1 : Sender address rejected : Account disabled A “Server says: 421 4.7.1: Sender address rejected: Account disabled” error is usually related to the email address that you are sending from, the domain that it is associated [...more]

Server says: 535 – Incorrect authentication data

Posted by in Email Error Codes
SMTP Error Code Server says: 535 – Incorrect authentication data Solution for Server says: 535 – Incorrect authentication data A “Server says: 535 – Incorrect authentication data” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your email settings. Here are instructions to add or modify SMTP [...more]

Server Says 530 5.7.1 – Client was not authenticated

Posted by in Email Error Codes
SMTP Error Code Server Says 530 5.7.1 – Client was not authenticated Solution for Server Says 530 5.7.1 – Client was not authenticated A “530 5.7.1 – Client was not authenticated” error is usually related to the SMTP User Authentication details you have configured (or not configured) in your email settings. Here are instructions to [...more]

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